Delivery & Return Policy

Delivery & Return Policy


    DELIVERY, VAT & RETURNS POLICY

    UK & INTERNATIONAL ORDERS

    Tattoo Everything Supplies is a UK-based tattoo supply company. We deliver throughout the UK and to selected international destinations.

    When placing an order, please ensure that your delivery address and contact details are correct. We cannot accept responsibility for delays or additional charges resulting from incorrect delivery information supplied by the customer.

    VAT & INTERNATIONAL ORDERS

    Orders delivered outside the UK may be eligible for zero-rated UK VAT, subject to the applicable UK VAT and export rules. Where VAT is not charged at checkout, this does not necessarily mean that your order is free from local taxes or import charges. GOV.UK

    Customers ordering from outside the UK may be required to pay local VAT, import VAT, customs duty, handling fees, brokerage fees or other charges when their order enters the destination country.

    These charges are determined by the destination country's authorities and/or the carrier and are the responsibility of the recipient.

    Tattoo Everything Supplies has no control over the amount of any local taxes, customs duties or carrier charges imposed by the destination country.

    By placing an international order, you acknowledge and agree that you may be responsible for any such charges.

    For information regarding potential import taxes and duties, customers should check with their local customs authority before placing an order.

    INTERNATIONAL CUSTOMS

    International orders may be subject to customs inspection and processing.

    Customs procedures and charges vary from country to country and may cause delays outside of our control.

    If a parcel is held by customs, the recipient may be contacted by the delivery company or local customs authority.

    Please note: If a customer refuses to pay applicable customs charges and the parcel is subsequently returned to Tattoo Everything Supplies, any costs incurred by us as a result of the refused delivery or return may be deducted from any refund due, where legally permitted.

    We cannot be held responsible for delays caused by customs, import restrictions or local authorities.

    UK DELIVERY

    We offer FREE UK Express Delivery on orders over £100 excluding VAT.

    Orders below £100 excluding VAT are subject to a £5.49 delivery charge.

    To qualify for our standard Express Delivery service, orders must be placed and payment successfully received by 4:00pm Monday to Friday.

    Orders placed after 4:00pm may be processed on the next working day.

    Please note that Saturday delivery is not automatically included. If you require Saturday delivery, please contact us or check the applicable delivery charge at checkout.

    Delivery times are estimates and may vary depending on the courier and circumstances outside our control.

    ISLE OF MAN & OTHER SPECIAL DELIVERY AREAS

    Some locations, including the Isle of Man and certain offshore or remote UK locations, may incur additional delivery charges.

    Where an additional delivery charge applies, we may contact you before dispatch to arrange payment of the additional amount.

    Your order will not be dispatched until any applicable additional delivery charge has been paid.

    RETURNS

    Our returns policy provides a 30-day returns period for eligible products.

    However, different rules may apply to online consumer purchases, including statutory cancellation rights. Nothing in this policy is intended to remove or restrict your legal rights. GOV.UK

    Please see our full Returns & Refunds Policy for details of eligible and non-returnable products, particularly tattoo needles, cartridges, inks, aftercare, hygiene products and other products that may be unsuitable for return once opened or unsealed.

    TATTOO, HYGIENE & STERILE PRODUCTS

    Due to hygiene, safety and contamination considerations, certain tattoo-related products cannot be returned once opened, unsealed or used.

    These may include:

    • Tattoo needles
    • Needle cartridges
    • Piercing needles
    • Tattoo inks and pigments where the seal has been broken
    • Aftercare products where the seal has been broken
    • Numbing products
    • Sterile products
    • Disposable tattoo products
    • PPE and hygiene products where the packaging has been opened
    • Products intended for direct contact with the skin
    • Certain cleaning, disinfecting and personal-care products

    This does not affect your statutory rights where a product is faulty, damaged, incorrectly supplied or not as described.

    FAULTY OR INCORRECT ITEMS

    If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible at:

    cs@tattooeverythingsupplies.co.uk

    Please provide your order number and photographs or video where appropriate.

    We will assess the issue and, where applicable, arrange a replacement, repair or refund in accordance with your statutory rights.

    If we have sent an incorrect item, we will arrange the appropriate return and will cover reasonable return delivery costs where applicable.

    Please contact us before returning an incorrect or faulty item so that we can provide the appropriate instructions.

    CHANGE-OF-MIND RETURNS

    For eligible products, customers may return items in accordance with the applicable statutory cancellation period and our returns policy.

    Items must be returned in the condition required by law and our returns policy.

    Customers are responsible for reasonable return postage costs where they have simply changed their mind, unless otherwise stated or required by law.

    For hygiene-sensitive products, please do not open, break seals or use the product if you are considering returning it.

    CONDITION OF RETURNED GOODS

    Returned goods must be packaged securely.

    Where a customer has handled goods beyond what is reasonably necessary to establish their nature, characteristics and functionality, we may be entitled to make a deduction from the refund to reflect any resulting reduction in value.

    This does not affect your statutory rights.

    SALE & PROMOTIONAL ITEMS

    Sale, clearance and promotional items are not automatically excluded from our returns policy or your statutory rights.

    Eligible sale items may be returned in accordance with the same applicable returns requirements as other products.

    Where an item has been reduced because of a specific defect or issue that was clearly explained to the customer before purchase, that particular defect may not subsequently form the basis of a claim.

    REFUNDS

    Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

    Where a refund is approved, it will normally be processed to the original payment method.

    Please allow additional time for your bank or payment provider to process the refund.

    RETURN ADDRESS

    Please send approved returns to:

    Tattoo Everything Supplies
    Unit 6, Holloway Drive
    Wardley Industrial Estate
    Swinton
    Manchester
    M28 2LA
    United Kingdom

    Please do not send returns directly to the manufacturer unless specifically instructed by Tattoo Everything Supplies.

    RETURN POSTAGE

    Unless an item is faulty, damaged, incorrectly supplied or otherwise covered by your statutory rights, the customer is responsible for the cost of returning an unwanted item.

    We strongly recommend using a tracked delivery service when returning goods.

    Tattoo Everything Supplies cannot accept responsibility for returned goods that are lost in transit where the customer cannot provide evidence of delivery.

    REFUSED OR UNCLAIMED INTERNATIONAL ORDERS

    If an international customer refuses delivery because they do not wish to pay applicable import taxes, customs duties or carrier charges, the parcel may be returned to Tattoo Everything Supplies.

    Where the parcel is returned to us, any reasonable costs incurred by Tattoo Everything Supplies for the return, customs processing or other charges may be deducted from any refund due, where legally permitted.

    IMPORTANT INFORMATION

    Tattoo Everything Supplies cannot be held responsible for:

    • Customs delays
    • Import restrictions imposed by the destination country
    • Customs duties or local taxes
    • Incorrect delivery addresses supplied by the customer
    • Delays caused by customs authorities
    • Delays caused by the customer's failure to pay applicable import charges
    • Parcels returned because the recipient refused delivery

    Nothing in this policy affects your statutory rights as a consumer under UK law.