Refund policy

RETURNS & REFUNDS POLICY

At Tattoo Everything Supplies, we want you to be completely satisfied with your purchase. If you need to return an item, please read the following policy carefully.

30-DAY RETURNS

We offer a 30-day returns period from the date your order is delivered.

To be eligible for a return, the item must generally be:

Unused and in its original condition
In its original, undamaged packaging
Complete with all accessories, instructions and components supplied
Accompanied by proof of purchase

Certain tattoo and hygiene-related products are subject to additional return restrictions, as explained below.

TATTOO & HYGIENE PRODUCTS

Due to the nature of certain tattoo products and the importance of hygiene and safety, some products cannot be returned once opened, used, unsealed or removed from their original protective packaging.

This may include, but is not limited to:

Tattoo needles and needle cartridges
Piercing needles and related sterile products
Tattoo inks and pigments where the seal has been broken
Aftercare products where the seal or protective packaging has been opened
Numbing products and gels where the seal has been broken
Tattoo grips, tips and other products intended for direct contact with skin
Disposable tattoo products
Personal protective equipment where hygiene seals have been opened
Sterile or individually packaged products
Certain hygiene and cleaning products
Products which are otherwise unsuitable for return for health, hygiene or safety reasons once unsealed

For hygiene and safety reasons, we cannot accept the return of these products where they have been opened, unsealed or used, unless the product is faulty, damaged on arrival or otherwise does not conform to your statutory rights.

If you are unsure whether a product can be returned, please contact our Customer Service team before opening or using it.

TATTOO MACHINES & ELECTRICAL PRODUCTS

Tattoo machines, power supplies, batteries, printers, thermal copiers, lighting and other electrical products may be returned within the applicable returns period provided they are unused and in their original condition and packaging, subject to your statutory rights.

Products that have been modified, damaged, misused or used beyond what is reasonably necessary to establish their nature, characteristics and functionality may not qualify for a change-of-mind return.

Faulty electrical or tattoo equipment will be dealt with in accordance with your statutory consumer rights and, where applicable, the manufacturer's warranty.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives:

Damaged
Faulty
Incorrect
Missing components
Not as described

please contact us as soon as possible at cs@tattooeverythingsupplies.co.uk

Please provide your order number and, where appropriate, photographs or video showing the issue. We will assess the problem and arrange an appropriate remedy in accordance with your statutory rights.

Nothing in this policy affects your legal rights as a consumer.

ITEMS WE CANNOT ACCEPT FOR CHANGE-OF-MIND RETURNS

The following may not be eligible for return where they have been opened, unsealed, used or otherwise rendered unsuitable for resale:

Sterile tattoo and piercing products
Tattoo needles and cartridges
Opened tattoo inks and pigments
Opened aftercare, skincare and personal-care products
Opened numbing products
Used or opened disposable tattoo supplies
Opened hygiene and PPE products
Products specifically made or personalised for you
Digital/downloadable products once downloading has commenced, where applicable
Gift cards
Products which cannot be returned for health, hygiene or safety reasons once unsealed

This does not affect your statutory rights if an item is faulty, damaged, incorrectly supplied or not as described.

SALE ITEMS

Sale and promotional items may be returned where they meet the requirements of this returns policy.

Sale items are not automatically excluded from your statutory rights.

Where a product is reduced because of a particular fault or defect that was clearly explained to you before purchase, that specific fault may not subsequently form the basis of a claim.

PARTIAL REFUNDS

In certain circumstances, a refund may be reduced where an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality and this has resulted in a reduction in value.

We may also be unable to offer a change-of-mind return where the product has been opened, used or unsealed and falls within our hygiene or safety exclusions above.

HOW TO RETURN AN ITEM

Before returning an item, please contact our Customer Service team at:

cs@tattooeverythingsupplies.co.uk

Please include:

Your order number
Your name
The item(s) you wish to return
The reason for the return
Photographs where the item is damaged or faulty

Please do not send products directly to the manufacturer unless specifically instructed to do so by Tattoo Everything Supplies.

Return Address

Tattoo Everything Supplies
Unit 6, Holloway Drive
Swinton
Manchester
M28 2LA
United Kingdom

Please ensure your return is securely packaged.

RETURN POSTAGE

Unless an item is faulty, damaged, incorrect or otherwise covered by your statutory rights, you are responsible for the cost of returning an item where you have changed your mind.

Original delivery charges may be refundable in circumstances where required by law.

If an item is faulty, damaged or incorrectly supplied, please contact us before returning it so that we can advise you on the appropriate return arrangements.

We recommend obtaining proof of postage and using a tracked service, particularly for higher-value items. Tattoo Everything Supplies cannot accept responsibility for returned goods that are lost in transit where there is no proof of delivery.

REFUNDS

Once your return has been received and inspected, we will notify you by email whether your refund has been approved.

Where a refund is approved, it will normally be made using the original payment method.

Please allow reasonable processing time for your bank or payment provider to show the refund in your account.

LATE OR MISSING REFUNDS

If you have not received your refund, please first check your bank or payment account.

If the refund is still not showing, please contact your payment provider or bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact:

CS@tattooeverythingsupplies.co.uk

EXCHANGES

We are happy to assist with exchanges where appropriate.

For hygiene and safety reasons, tattoo needles, cartridges, sterile products and other products that have been opened or used may not be eligible for exchange unless they are faulty or otherwise covered by your statutory rights.

For an exchange, please contact: